We come to work on Wednesday and spend the morning catching up on work that we put off while we worked on these charts. The VPs are scheduled to meet this afternoon.

The morning is busy and we work through our normal lunch break. We finally get away at about 2 o'clock. We walk back into our office around 3 and find Calvin waiting for us. "Good news first. They loved what you've done, Sara especially. The bar graph showing the losses really got the other VP's attention. This leads to the bad news. Well, it's not actually bad news. It's more like the next step. Can you pull up that chart?"

We sit down at the computer and pull up the chart. Calvin continues while pointing at the screen, "So, like I said, Sara loved this. What she wants to know is if there is any way we can drill down into the various bars? She's envisioning clicking on a bar and it breaks out the loss numbers by region. Her team is seeing evidence that a large percentage of returns occur...