The BrownField Airline is one of the fastest growing, low-cost, regional airlines, flying directly to more than one hundred destinations from its hub. As a start-up airline, BrownField Airline has started its operations with a few destinations and a few aircrafts. The BrownField has developed its home-grown PSS application to handle their passenger sales and services.
For discussion purposes, this use case is considerably simplified. The process view in the following diagram shows BrownField Airline’s end-to-end passenger services operations covered by the current PSS solution:
The current solution automates certain customer-facing functions, as well as certain internally-facing functions. There are two internally-facing functions, Pre-flight and Post Flight. Pre-flight is in the planning phase, used for preparing flight schedules, plans, aircrafts, and so on. Post Flight is used by the back office for revenue management, accounting...