Book Image

Remote Usability Testing

By : Inge De Bleecker, Rebecca Okoroji
Book Image

Remote Usability Testing

By: Inge De Bleecker, Rebecca Okoroji

Overview of this book

Usability testing is a subdiscipline of User Experience. Its goal is to ensure that a given product is easy to use and the user's experience with the product is intuitive and satisfying. Usability studies are conducted with study participants who are representative of the target users to gather feedback on a user interface. The feedback is then used to refine and improve the user interface. Remote studies involve fewer logistics, allow participation regardless of location and are quicker and cheaper to execute compared to in person studies, while delivering valuable insights. The users are not inhibited by being in a new environment under observation; they can act naturally in their familiar environment. Remote unmoderated studies additionally have the advantage of being independent of time zones. This book will teach you how to conduct qualitative remote usability studies, in particular remote moderated and unmoderated studies. Each chapter provides actionable tips on how to use each methodology and how to compensate for the specific nature of each methodology. The book also provides material to help with planning and executing each study type.
Table of Contents (18 chapters)
Title Page
Copyright and Credits
Dedication
Packt Upsell
Contributors
Preface
8
What to Consider When Analyzing and Presenting the Study Results
Index

Next steps


Once the sessions are completed, the raw results are available for the UX researcher to analyze. We will deep dive into the subject of analysis later in this book.

While the goal of every study is to answer the questions the study sponsor specified for the product, it is useful to keep a question bank of survey questions by industry. Some industries have user journeys that are more uniform than others. We have found that a question bank for e-commerce, such as an online checkout or online ordering, can be reused, to a large extent.