Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Identifying customer use cases

Use cases are descriptions of how a user or customer interacts with a product or service. They describe the actions that a user will take, the goals they hope to achieve, and the results they expect to see.

Deriving customer use cases from customer empathy maps is important because it helps us understand the specific needs and wants of customers, and how they will use the product or service. By understanding the customer use cases, the product or service can be designed and developed to meet the needs of customers better.

When creating customer empathy maps, you can understand what the customer says, thinks, does, and feels and their goals, and use this information to create use cases that reflect the customer’s needs. For example, if the customer needs a fast, secure, and reliable payment API that can handle a high volume of transactions, the API provider can create a use case that describes how the API will handle high-volume transactions...