Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Summary

In Chapter 7, you learned how to map the developer journey and figure out who your customers are. In this chapter, you learned how to go a step further and create customer empathy maps and conduct qualitative and quantitative research to identify customer use cases and pain points. Using the framework in this chapter, you can create artifacts such as empathy maps, as well as gathering the data you need to align with your stakeholders.

When building complex products, it is often easy to lose sight of the end customer. You will need to align your team and all the stakeholders with the vision of driving customer value and driving success. Establishing a method of continuous user research that lets you learn more about different customer segments and personas and gain a deeper understanding of the pain points of these personas will be key to making sure that everyone on the team has the same understanding of the customer.

Now that you know what your customers want and what...