Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Translating touchpoints to measurable metrics

Using steps of the customer journey to establish metrics to measure a product’s performance is a useful approach because it allows you to understand how customers interact with your product and identify areas for improvement. By identifying and tracking metrics that correspond to each stage of the customer journey, you can gain a deeper understanding of how customers interact with your product and identify areas for improvement. This can help to improve the overall customer experience and drive growth for the business.

In Part 2, we broke down each interaction the customer has with a product into individual touchpoints; in Part 3, you will learn to measure each of these steps and identify patterns in user behaviors that work in favor of or against your product goals. By following the developer journey, you can identify the different steps customers take to successfully use your product. In this process, you will also be able to...