Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Engagement

Once your customers discover your APIs and start getting interested in using them, they will likely spend more time on your developer documentation and start interacting with the tools you provide them with to help evaluate your APIs.

Customer engagement is the level at which a customer is interested in your product. Several indicators related to customer engagement can be used to assess this. By calculating customer engagement, you can get a wealth of useful insights that you can use right away. Your website, social media pages, forums, chatbots, email newsletters, blogs, videos, third-party websites, and so on can all serve as entry points for this engagement.

The following diagram shows a few metrics you can use to measure engagement across your developer experience:

Figure 11.4 – Product metrics to measure customer engagement

Figure 11.4 – Product metrics to measure customer engagement

In the following sections, you will learn about the average time on page, bounce rate, search keyword...