Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Experience

In the previous sections, we looked at discovery, engagement, acquisition, activation, and retention metrics that trace the customer journey and measure its various aspects of it. However, as customers go through these steps in the customer journey, they are building an overall impression of the product experience. In this section, you will learn about quantitative and qualitative ways of gathering customer insights using metrics such as conversion rate, the CSAT, and the NPS.

The following diagram shows the metrics that help you measure product experience:

Figure 11.13 – Product metrics to measure experience

Figure 11.13 – Product metrics to measure experience

As you can see in the preceding diagram, there are six ways to measure the experience of your APIs, which we will discuss now.

Unique API consumers

APIs are primarily B2B products, and it is common to have multiple developers as part of every customer account. This might make identifying unique customers challenging in some...