Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Churn analysis

Churn, also known as customer churn or user churn, refers to the rate at which customers or users stop using a product or service. It is a way to measure how well a product or service keeps its customers or users. It is usually given as a percentage of the total number of customers or users who have stopped using the product or service over a certain time period.

The following screenshot shows the two key metrics you will learn about in this section:

Figure 12.4 – Churn and retention metrics for business stakeholders

Figure 12.4 – Churn and retention metrics for business stakeholders

Churn is an important metric for businesses to track, as it can have a significant impact on revenue and growth. High churn rates can indicate that a business is not meeting the needs of its customers or that there are issues with the product or service that are causing customers to leave. By keeping track of churn, a business can find problems and take steps to keep customers, ultimately improving customer retention...