Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

The producer and consumer life cycle

As a producer of an API, it is often easy to forget that a development cycle on the customer’s side is required to integrate with the APIs you produce. Unlike a mobile app or a website, the user experience of an API involves a developer or a team of developers being able to discover, evaluate, integrate, and scale their usage of the API. Depending on how easy or difficult your API is to use, and whether you provide tools to minimize the effort needed, this can take anywhere from a few minutes to a few months.

Like every product, API products need a healthy flow of customer feedback to keep the customer’s experience as the top priority for product development so that the APIs can be improved over time and made better for customers. To achieve a continuous flow of feedback in API development, teams create customer feedback loops via support teams that enable the customer feedback and pain points to be recorded and reported back to...