Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Scale-based support models

For internal APIs, internal developers have the luxury of reaching out directly to the product and development teams supporting those APIs, but for partner and public APIs, the support channels are more formal. In this section, we will look at support flows for public and partner APIs.

In Chapter 3, we learned how API maturity is presented to and perceived by customers. API maturity is closely tied to customers’ expectations of the quality of the product and the maturity of any associated features or services. In the following diagram, we can see the operating model for a maturity-based support flow for large-scale API products.

Figure 6.2 – Maturity-based support flow for large-scale API products

Figure 6.2 – Maturity-based support flow for large-scale API products

To understand the support flows, we must understand the touch points for the customer. Customers interact with the web pages and support channels listed on the website that are part of the developer experience. The...