Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Summary

In this chapter, we reviewed the importance of the customer feedback loop in delivering a great customer experience and fueling the prioritization of the right products and features for the continuous improvement of APIs. We learned about designing scalable support channels for API products and the various teams that you partner with in the process. We also learned to tie the maturity of APIs to the level of support that a customer can expect and also how this expectation must be communicated to customers.

Now that you understand the value support data can bring to the product development process and the metrics that can be used to measure the supportability of a product, you can use these channels to better understand the customer journey and evaluate customer experience metrics.

In Part 1, we looked at all the aspects of being an API product manager and building API products that grow and scale. In the following chapters, we will start to look at the developer journey...