Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Walking in customers’ shoes

Mapping the user journey involves identifying the key steps that a customer goes through when interacting with a product, from initial awareness to post-purchase support. This includes understanding the customer’s needs, goals, and pain points at each stage of the journey, as well as identifying any potential roadblocks or friction points that could impede the customer’s progress. By understanding the entire customer experience, you can create products that are more intuitive and user-friendly and that better meet the needs of your customers.

Walking in the customer’s shoes is an approach that encourages you to put yourself in the customer’s position and see a product from their perspective. This can be done through user research, such as interviews or surveys, or by observing customers using the product. By gaining a deep understanding of the customer’s needs, goals, and pain points, you can create products that...