Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Meet the customers where they are

Customer research is a vital step in building experiences that truly serve customers. It helps you to understand your target customers and create products and services that meet their needs and preferences. Additionally, by gathering feedback and continuously iterating, you can ensure that the experiences they build are continuously meeting customer needs and preferences.

Customer research can take many forms, such as user interviews, surveys, focus groups, and usability testing. This research can be used to gather information on customer needs, pain points, and preferences, as well as gather feedback on existing products or services.

In Part 2, you will learn in depth about the techniques and best practices for conducting user research for API products, developing an understanding of your customers, and building API experience components that delight your customers. The following chapters will be covered in this part: