Book Image

API Analytics for Product Managers

By : Deepa Goyal
Book Image

API Analytics for Product Managers

By: Deepa Goyal

Overview of this book

APIs are crucial in the modern market as they allow faster innovation. But have you ever considered your APIs as products for revenue generation? API Analytics for Product Managers takes you through the benefits of efficient researching, strategizing, marketing, and continuously measuring the effectiveness of your APIs to help grow both B2B and B2C SaaS companies. Once you've been introduced to the concept of an API as a product, this fast-paced guide will show you how to establish metrics for activation, retention, engagement, and usage of your API products, as well as metrics to measure the reach and effectiveness of documentation—an often-overlooked aspect of development. Of course, it's not all about the product—as any good product manager knows; you need to understand your customers’ needs, expectations, and satisfaction too. Once you've gathered your data, you’ll need to be able to derive actionable insights from it. This is where the book covers the advanced concepts of leading and lagging metrics, removing bias from the metric-setting process, and bringing metrics together to establish long- and short-term goals. By the end of this book, you'll be perfectly placed to apply product management methodologies to the building and scaling of revenue-generating APIs.
Table of Contents (24 chapters)
21
The API Analytics Cheat Sheet

Identifying the points of friction and conversion

All the touch points that a customer experiences as they go through the user journey are components of your API experience. The API experience includes everything from developer landing pages, API references, blogs, video tutorials, as well as support channels. As you analyze the customer journey, the question you must ask is which touch points are helping your customers and which ones could be improved.

For example, if you have 100,000 views on your YouTube tutorial on getting started with your APIs but only a few hundred users are clicking on the link to your developer landing page to sign up and get started, there might be an opportunity to improve the content or place the link in a more visible position to help discovery. Your ability to measure any component or content is dependent on having clear call to actions at each step that you can track.

Your user experience must be designed in a way that there is an unambiguous call...