Operational excellence planning requires the list of IT inventories and tracks their use. These inventories include infrastructure hardware such as physical servers, network devices, storage, end-user devices, and so on. You also need to keep track of software licenses, operational data, legal contracts, compliance, and so on. IT assets include any system, hardware, or information that a company is using to perform a business activity.
Keeping track of IT assets helps an organization to make strategic and tactical decisions regarding operational support and planning. However, managing IT assets in a large organization could be a very daunting task. Various ITAM tools are available for the operations team to help in the asset management process. Some of the most popular ITAM tools are SolarWinds, Freshservice, ServiceDesk Plus, Asset Panda, PagerDuty, Jira Service Desk, and so on.
IT management is more than tracking IT assets. It also involves monitoring and...