We are in a young industry with inexperienced people and clients that often lack an understanding of what they want. There are no established processes and procedures. And expectations from users are increasing as the Internet is used more and more as a business tool.

According to Alistair Cockburn (an internationally renowned project manager and IT strategist), developing solutions is actually making ideas concrete in an economic context. With website solutions, we are crossing even more boundaries than software development. eZ publish solutions bring marketing, communication, interaction, information, and business processes together.

If we fail to improve the way we manage projects, we will keep making the same mistakes. The reason for this book is to help provide a framework for eZ publish projects that deals with the most important aspects and will hopefully lead to better results.

In short, the better we understand the situation, the better we can deal with it. This book is not about a silver bullet; there is no such thing. There is no single approach to make all projects work. What this book does is define a framework that helps us deal with a complex and changing environment. From this, we are better placed to create quality solutions.