Support and maintenance is often overlooked and if attention is not paid, the quality of the solution and its use can diminish, making the solution less valuable over time. Just like a car, an application needs regular maintenance to keep it running well. Therefore it's important to consider this upfront and not wait until six months after the solution has been delivered to consider how to deal with patches or upgrades.

Overall, implementing and supporting content management solutions is not a simple task; there's a lot to think about even if you are using a well established framework such as eZ publish. The software development lifecycle (SDLC) applies equally to eZ publish-based projects as it does to custom development. There are requirements gathering, specification, infrastructure, development, testing, training, and ongoing support. It's easy to fall into the trap of thinking that because eZ publish is a well established framework you don't need to concern yourself with all...