Book Image

Jira 7 Essentials [Video]

By : Ravi Sagar
Book Image

Jira 7 Essentials [Video]

By: Ravi Sagar

Overview of this book

In this course, we start by introducing you to Jira and taking you through all aspects of it so you can use it effectively; if you have never deployed Jira before then this course is for you. We cover how to plan the installation of Jira. Then you will learn the fundamentals of the tool such as how to create a new project, manage issues, search, and report. We explain all three flavors of Jira—Jira Core, Jira Software, and Jira Service Desk—in detail and specific scenarios for each one of them will be developed. Finally, we share some tips on getting the most out of Jira.
Table of Contents (7 chapters)
Chapter 5
Setting Up Helpdesk Using Jira Service Desk
Content Locked
Section 2
Creating a Jira Service Desk Project
In this video, we will learn how you can create a Jira Service Desk Project and give details of its unique features. - Create a new Jira Service Desk project and a walkthrough of its features - Understand how customer portal works - Work on Jira Service Desk tickets as an agents