Book Image

ITIL® 4 Foundation: Complete Course with 2 Practice Exams [Video]

By : Jason Dion
Book Image

ITIL® 4 Foundation: Complete Course with 2 Practice Exams [Video]

By: Jason Dion

Overview of this book

<p>This course covers the ITIL® 4 Foundation exam (brand new in February 2019) which is the entry-level certification in the ITIL® framework and offers an exceptional overview of ITIL®. By obtaining your ITIL® 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL®, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices. </p><p>The Information Technology Infrastructure Library (ITIL®) framework has become the standard in IT Service Management across the globe. ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike. </p><p> </p><p>The ITIL® course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved. </p><p> </p><p>All the caption files and supporting files for this course are available at: https://github.com/PacktPublishing/ITIL-4-Foundation-Complete-Course-with-2-Practice-Exams</p>
Table of Contents (11 chapters)
Chapter 8
General Management Practices
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Section 2
Management Practices
This video introduces the 14 activities in the category of general management practices.