Book Image

ITIL® v3 Foundation: Complete ITIL® v3 Exam Preparation Course [Video]

By : Jason Dion
Book Image

ITIL® v3 Foundation: Complete ITIL® v3 Exam Preparation Course [Video]

By: Jason Dion

Overview of this book

<p>The Information Technology Infrastructure Library Version 3 (ITIL® v3) framework has become the standard in IT Service Management across the globe. ITIL® v3 helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike. This course covers the ITIL® v3 Foundation exam (with the most current objectives) is the entry-level certification in the ITIL® v3 framework and offers an exceptional overview of ITIL® v3. By obtaining your ITIL® v3 Foundations certification, you are showing employers that you understand the key elements, concepts and terminology used in the ITIL® v3 service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.</p> <p><em>ITIL is a registered trademark of AXELOS in the United Kingdom and/or other countries. Dion Training Solutions is an Accredited Training Organization of PeopleCert on behalf of Axelos.</em></p> <h1>Style and Approach</h1> <p>This course includes an overview of the ITIL® v3 Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement phases. Additionally, this courses comes with 2 complete practice exams that simulate the type of questions you will receive on the ITIL® v3 Foundations exam.</p>
Table of Contents (8 chapters)
2
The Service Lifecycle
Chapter 5
Service Transition
Content Locked
Section 12
Change Advisory Board
In this video, you will learn about the Change Advisory Board, the members, and their roles.