Book Image

Microsoft Dynamics 365 Customer Engagement Administration [Video]

By : Nicolae Tarla
Book Image

Microsoft Dynamics 365 Customer Engagement Administration [Video]

By: Nicolae Tarla

Overview of this book

<p>This course focuses on the most common tasks that a Dynamics 365 Administrator must master. </p><p>From the basic everyday user management to in-depth security models, performance maintenance and auditing, the administrator must be familiar with all of the aspects required to keep a CRM environment running smoothly. You will start with managing subscriptions and licenses, then will assign and configure user roles. Then, you'll learn how to manage system settings, add multi-lingual support, and utilize user resources. Also, you'll review CRM platform performance and the different types of system functionality. Then, you'll learn how to manage a business, data, and various services using the CRM platform. Lastly, you’ll cover auditing, CRM application management, and the various templates available. </p><p>By the end of this course, you will understand the core concepts required for a Dynamics 365 Administrator role.</p>
Table of Contents (10 chapters)
Chapter 5
Business Management
Content Locked
Section 3
Using Queues
Queues on the platform allow us to groups activities and other records. There are multiple queue types available on the platform.