Book Image

Jira 7 Essentials [Video]

By : Ravi Sagar
Book Image

Jira 7 Essentials [Video]

By: Ravi Sagar

Overview of this book

In this course, we start by introducing you to Jira and taking you through all aspects of it so you can use it effectively; if you have never deployed Jira before then this course is for you. We cover how to plan the installation of Jira. Then you will learn the fundamentals of the tool such as how to create a new project, manage issues, search, and report. We explain all three flavors of Jira—Jira Core, Jira Software, and Jira Service Desk—in detail and specific scenarios for each one of them will be developed. Finally, we share some tips on getting the most out of Jira.
Table of Contents (7 chapters)
Chapter 5
Setting Up Helpdesk Using Jira Service Desk
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Section 1
Overview of Helpdesk
In this video, you will understand the basic concepts of the helpdesk. - Learn the fundamental concepts of Jira Service Desk - Explore what are the different processes in helpdesk - Learn different ways to raise a ticket also known as channels