When it comes to support, few things are better for troubleshooting than a snapshot of what went wrong. One of the great features available in the free Support Debugging Tool from Microsoft is the ability to grab screenshots and environment files, such as the Dynamics.set
file, and e-mail them for support. This e-mail doesn't have to go to Microsoft. It can go to a company's Microsoft Partner, an internal support team, or almost anyone else who could help. It's also nice to be able to grab screenshots from within the Dynamics GP interface rather than relying on an external tool such as the Windows Snipping Tool.
We looked at installing the Support Debugging Tool in this chapter's Extending Dynamics GP with the Support Debugging Tool recipe, but I'll mention again that this free tool is available from Microsoft Dynamics partners on request.
Installing the Support Debugging Tool adds a camera icon to the Standard toolbar. Additionally,...