Book Image

JIRA Development Cookbook

Book Image

JIRA Development Cookbook

Overview of this book

JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development.This book is your one-stop resource to master JIRA extension and customization. You will learn how to create your own JIRA plugins, customize the look and feel of your JIRA UI, work with Workflows, Issues, Custom Fields, and much more.The book starts with recipes on simplifying the Plugin development process followed by a complete chapter dedicated to the Plugin Framework to master Plugins in JIRA.Then we will move on to writing custom field plugins to create new field types or custom searchers. We then learn how to program and customize Workflows to transform JIRA into a user-friendly system. Reporting support in an application like JIRA is inevitable! With so much data spanning across different projects, issues, etc and a lot of project planning done on it, we will cover how to work on reports and gadgets to get customized data according to our needs. We will then look at customizing the various searching aspects of JIRA such as JQL, searching in plugins, managing filters, and so on. Then the book steers towards programming Issues, i.e. creating/editing/deleting issues, creating new issue operations, managing the various other operations available on issues via the JIRA APIs etc. In the latter half of the book, you will learn how to customize JIRA by adding new tabs, menus, and web items, communicate with JIRA via the REST, SOAP or XML/RPC interfaces, and work with the JIRA database.The book ends with a chapter on useful and general JIRA recipes.
Table of Contents (19 chapters)
JIRA Development Cookbook
Credits
About the Author
Acknowledgment
About the Reviewers
www.PacktPub.com
Preface
Index

Creating issues and comments from e-mail


It is possible to automatically create issues or comments in JIRA based on incoming e-mail messages. This feature is very useful in scenarios such as helpdesks where the users normally send an e-mail to a designated e-mail address and the support team works on issues raised such as this one!

Once configured correctly, any new e-mail that comes in will create a corresponding issue in JIRA and the replies to the e-mail notifications on that issue will be created as comments on that issue. It is also possible to attach documents on the issue by attaching them on the e-mail provided attachments that are enabled in JIRA. If external user management is not enabled, it is still possible to create a user account—if they don't already have an account.

In this recipe, we will see how we can configure JIRA to enable this feature.

How to do it...

The following are the steps to enable issue creation from e-mail.

  1. Create an e-mail account on the server—typically, one...