Community support is great. It is often speedy, correct, and friendly. However, even if it is like that always, there might be cases when you might need a more formal approach. Common cases when a formal agreement is pursued include the following:
A company policy requires a support agreement for all systems put in production
You want qualified help when implementing Zabbix
The Zabbix installation will be managed by people who are not deeply involved and don't have great expertise in it
You need some feature developed or improved
Approaching a commercial support provider is often the best solution in such cases, and it is possible to obtain such support from the company behind the Zabbix software. Visit the Zabbix website at http://www.zabbix.com/support.php to obtain more information. If you are ready to discuss commercial support in more detail, it's as easy as dropping an email to <[email protected]>. At the time of writing this, the sales team is very knowledgeable, helpful, and friendly—and usually lightning-fast to respond, too. There's no conflict of interest or personal gain for me; this is a completely truthful and honest endorsement.
In some cases, company procurement requirements might mandate that you use a local company for your support agreement—the partner and reseller list at http://www.zabbix.com/partners.php should help you choose one that is geographically close.