In this chapter, we'll discover how lists in ServiceNow are similar to tables in any other relational database, and just what exactly that means for our data. We'll learn how relationships between data are created and stored in these lists, and get a brief introduction to the data-types in ServiceNow. While we're at it, we'll also learn how to either personalize or configure how list data is displayed, and edited.

As an integral part of understanding data structures in ServiceNow, we'll also learn about forms and formviews, the types of data that you'll see in forms and lists, and how to personalize or configure what data shows up where.

In this chapter, you'll also learn how to create a custom table as part of the foundation for your first application: a virtual war room for major incidents. This application will be used to demonstrate various pieces of functionality throughout the ServiceNow platform for the earlier chapters of this book, so it would be a good...