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Learning ServiceNow

Learning ServiceNow

By : Sylvain Hauser
4.9 (19)
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Learning ServiceNow

Learning ServiceNow

4.9 (19)
By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (14 chapters)
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Important task fields

The task table, like any table, consists of table columns (fields) that can store data for each record. In particular, the task table has several fields which are supremely useful for nearly any record that could be used to track work in ServiceNow. Below are some of those fields, and a description of their purpose. These fields may or may not be shown on the form or the list of any task-extended table, but all of them exist on all tables that extend the Task [task] table.

Active

Active is a Boolean field. This means that it stores a true/false value, and displays on the form as a check-box. This field is often controlled by a business rule. A business rule is a server-side script that runs in response to certain events on a record. In...

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Learning ServiceNow
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