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  • Book Overview & Buying Learning ServiceNow
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Learning ServiceNow

Learning ServiceNow

By : Hauser
4.9 (19)
Buy this Book
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Learning ServiceNow

Learning ServiceNow

4.9 (19)
By: Hauser
Buy this Book

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (14 chapters)
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1
The Interface
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The Interface
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Frames
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Filter text box
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Favorites
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Important application menus and modules
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Content frame
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UI settings and personalization
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Summary
2
Lists and Forms
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Lists and Forms
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List v2 versus List v3
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Lists and Tables
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Forms
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Summary
3
UI Customization
chevron up
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UI Customization
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UI15 versus UI16
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Branding your instance
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Custom themes
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UI-Impacting system properties
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Configuring service portal UI
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Creating a custom homepage
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Styling pages and widgets
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Styling the CMS
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Summary
4
Understanding Data and Relationships
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Understanding Data and Relationships
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One-to-many relationships in ServiceNow
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Many-to-many relationships in ServiceNow
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Enforcing one-to-one relationships
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Defining custom relationships
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Database table inheritance
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Summary
5
Tasks and Workflows
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Tasks and Workflows
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Important task fields
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Journals and the Activity formatter
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Extending the task table
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Workflows
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Approvals
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Assignment
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Creating Task fields
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Summary
6
UI and Data Policies
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UI and Data Policies
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UI Policies
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Reverse if False
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Scripting in UI Policies
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UI Policy Order
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Data Policies
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Converting between Data and UI Policies
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Data Policies versus ACLs
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Summary
7
User Administration and Security
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User Administration and Security
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Groups and Roles
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Emails and notifications
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User preferences
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ACLs - security rules
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Summary
8
Introduction to Scripting
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Introduction to Scripting
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To script, or not to script?
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Client side versus server side APIs
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Where scripting is supported
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Integrated development environment
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Summary
9
The Server-side Glide API
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The Server-side Glide API
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The structure of an API class
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Server-side APIs
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GlideRecord
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GlideElement
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GlideDateTime
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GlideSession
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GlideSystem
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GlideUser
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Client-side APIs
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GlideAjax
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GlideForm (g_form)
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Summary
10
The Client-side Glide API
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The Client-side Glide API
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Client-side APIs
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GlideAjax
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GlideForm (g_form)
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GlideUser (g_user)
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GlideRecord
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Summary
11
Server-side Scripting
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Server-side Scripting
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Dot-walking and GlideElement
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Script Includes
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Business rules
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Summary
12
Client-side Scripting
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Client-side Scripting
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Client Scripts
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Security
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Compatibility
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Build for performance
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UI scripts
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Scripts files from the server
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Summary
13
Debugging
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Debugging
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Logging
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Client-side debugging
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Server-side debugging
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JavaScript debugger (Istanbul)
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General Debugging
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Summary
14
Pro Tips
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Pro Tips
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Admin Pro Tips
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Scripting Pro Tips
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What the pros wish they knew
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Summary

UI Customization

Now that we understand the main components of the user interface, and the basics of customizing them from a functional perspective, let's learn how to customize the look and feel of our instance and­ some of the major UI components.

In this chapter, we'll learn about:

  • UI15 vs UI16
  • Customizing the default theme
  • Creating custom themes and branding your instance
  • Understanding UI-impacting system properties
  • Using custom CSS/SCSS Properties
  • Creating and branding a Service Portal
CONTINUE READING
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Tech Concepts
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Programming languages
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Learning ServiceNow
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