User Administration is one of the core duties of any ServiceNow Administrator. It's important to understand what constitutes a user, how to create and manage user accounts and permissions, and even how to test changes and defects in the context of other users. In this chapter, we'll discuss those topics, and we'll learn about:
What is a user?
How to create a user account
How permissions work in ServiceNow
Creating and assigning permissions to a user
User preferences and configuration
ACLs/Security Rules
Notifications
What is a User? User accounts in ServiceNow are, for the most part, just another type of record in the database. User records are stored in the Users
[sys_user] table, and define the users that can log in and access the instance. Related tables (specifically, the Roles
[sys_user_role] table) control our users' level of access, but it's the Users table that defines and contains their account itself, including related data like their email address...