Sooner or later you will to have to let the users start using the cool, new communications system you have built. sipXecs is not only easy for administrators to maintain and implement, it also provides a great experience to the user. In this chapter we will explore the following points:
How users access the phone system features from their phones
How users can leverage the user web portal
The most common interface to the phone system for the user is the telephone. While the user web portal is a great way for the user to make changes to their phone and manage their voicemail, at the end of the day, the user wants to make phone calls.
Each hardware or software phone will have different methods for accessing features that are handled at the phone level. Features such as dialing a call, putting a call on hold, transferring a call, and setting up a multi-party (conference) call are all handled in the phone. How to use...