Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Overview of this book

Open source telephony systems are making big waves in the communications industry. Moving your organization from a lab environment to production system can seem like a daunting and inherently risky proposition. Building Enterprise Ready Telephony Systems with sipXecs delivers proven techniques for deploying reliable and robust communications systems. Building Enterprise Ready Telephony Systems with sipXecs provides a guiding hand in planning, building and migrating a corporate communications system to the open source sipXecs SIP PBX platform. Following this step-by-step guide makes normally complex tasks, such as migrating your existing communication system to VOIP and deploying phones, easy. Imagine how good you'll feel when you have a complete, enterprise ready telephony system at work in your business. Planning a communications system for any size of network can seem an overwhelmingly complicated task. Deploying a robust and reliable communications system may seem even harder. This book will start by helping you understand the nuts and bolts of a Voice over IP Telephony system. The base knowledge gained is then built upon with system design and product selection. Soon you will be able to implement, utilize and maintain a communications system with sipXecs. Many screen-shots and diagrams help to illustrate and make simple what can otherwise be a complex undertaking. It's easy to build an enterprise ready telephony system when you follow this helpful, straightforward guide.
Table of Contents (17 chapters)
Building Enterprise-Ready Telephony Systems with sipXecs 4.0
Credits
About the Author
About the Reviewer
Preface
Glossary

Auto Attendant example


As mentioned in Chapter 2, when designing an auto attendant, the best policy is to keep the menu structure as simple as possible. Most of us have experienced examples of poorly designed auto attendants and they never result in a positive experience for the caller.

The following is an example flow diagram of a multilevel auto attendant for a typical widget company.

The above example shows how an Auto Attendant menu structure would be created and flow in sipXecs. This auto attendant is referred to as a multilevel auto attendant because main menu option 2 calls yet another auto attendant.

The preceding call flow has calls getting to the main auto attendant from the gateway to extension 100. Users have menu options 1 to 4 for various departments, 9 for the dial by name directory, 0 will dial the system operator extension, # is the option for a caller to get to the voicemail system login, and * allows the user to repeat the auto attendant prompt. The options 9, 0, #, and...