The goal for conducting interviews is to learn about the vocabulary pertaining to the studied system. This book is about data structures, but the information gathered during the interviews can surely help in subsequent activities of the system's development like coding, testing, and refinements.

Interviews are a critical part of the whole process. In our example, a customer asked for a system about car sales and inventory tracking. At this point, many users cannot explain further what they want. The problem is exactly this: how can I, as a developer, find out what they want? After the interview phase, things become clearer since we will have gathered data elements. Moreover, often the customer who ordered a new system does not grasp the data flow's full picture; it might also happen that this customer won't be the one who will work with all aspects of the system, those which are more targeted towards clerical persons.