Book Image

Sage ACT! 2012 Cookbook

By : Karen Fredricks
Book Image

Sage ACT! 2012 Cookbook

By: Karen Fredricks

Overview of this book

<p>Sage ACT! is a top-selling CRM application that helps&nbsp; businesses to organize contact information, calendars and notes, and ultimately maximize contact relationships in one centralized database to optimize business efficiency and profitability. Recent versions have included the addition of powerful new CRM tools designed to increase the productivity of your business and its sales force.</p> <p>This cookbook is full of immediately applicable recipes covering ACT! 2012, with a particular emphasis on advanced features in the new release. Many recipes will be relevant to users of ACT! who have not upgraded since 2009, 2010, or 2011&nbsp; as many advanced features originate from these releases. The content will familiarize you with the new Start Up options and a new design to better navigate the product. You will also learn to use ACT!'s E-Marketing and Opportunity features so that you will be able to easily build your business and keep track of your profits.</p> <p>This practical cookbook provides numerous recipes that will take you from being an ACT! novice to a CRM pro in no time, as you learn to utilize all of the advanced functionality of ACT! 2012 added in the most recent ACT! versions.</p> <p>The recipes begin by covering the most basic elements of opening an ACT! database, and advance to include several recipes that will guide you through powerful CRM functionality including creating E-Marketing Campaigns and sending them off to specific segments of your database. If you have information in your ACT! database, you need to be able to use it quickly and logically&mdash;this book will help you do just that.</p>
Table of Contents (19 chapters)
Sage ACT! 2012 Cookbook
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface

Working with a Company Record


You might think of a company as a mini database within a database. The Company Detail window includes the same tabs as other views including Notes, History, Activities, Opportunities, and Documents. However, there is one major difference: you can filter the Notes, History, Activities, and Opportunities tabs to show just the information that pertains directly to a company. For example, your Company record might be linked to several contacts; you can view all the notes for all of those contacts on the Notes tab of the Company record. Or, should you be confused by all those notes, you can filter the notes to just those notes that were created for the company itself.

Getting ready

In order to see this feature at work you'll want to make sure you have a Company record that contains several linked Contact records. You'll also want to make sure that you've created notes for most of those Contact records.

How to do it...

  1. 1. Click the Companies icon on the Navigation bar...