No one is lucky enough to never have an issue with an application. So, it's essential for a user to know where to ask for assistance, how to do it, and what information should be provided to make the issue as clear as possible. That's what we'll discuss now.
Before asking a question, it's always worth ensuring that no one has asked it before and that the answer has not been given yet. Besides Google, you can search for issues similar to the one that you experience on http://www.redmine.org/, using the search form http://www.redmine.org/search. Check the following screenshot:
In most cases, the answer—if it exists—is found in Issues or Messages. The answer to a frequently asked question can also be found in Wiki pages.
If you can't find the answer using this search form, the first thing to check is whether the issue is really related to Redmine itself. Thus, it can be related to one of the plugins that you are using. The easiest way to check this is to try to disable all plugins...