Book Image

Asterisk 1.6

Book Image

Asterisk 1.6

Overview of this book

Asterisk is a powerful and flexible open source framework for building feature-rich telephony systems. As a Private Branch Exchange (PBX) which connects one or more telephones, and usually connects to one or more telephone lines, Asterisk offers very advanced features, including extension-to-extension calls, queues, ring groups, line trunking, call distribution, call detail rerecords, and call recording. This book will show you how to build a telephony system for your home or business using this open source application. 'Asterisk 1.6' takes you step-by-step through the process of installing and configuring Asterisk. It covers everything from establishing your deployment plan to creating a fully functional PBX solution. Through this book you will learn how to connect employees from all over the world as well as streamline your callers through Auto Attendants (IVR) and Ring Groups.This book is all you need to understand and use Asterisk to build the telephony system that meets your need. You will learn how to use the many features that Asterisk provides you with. It presents example configurations for using Asterisk in three different scenarios: for small and home offices, small businesses, and Hosted PBX. Over the course of ten chapters, this book introduces you to topics as diverse as Public Switched Telephony Network (PSTN), Voice over IP Connections (SIP / IAX), DAHDI, libpri, through to advanced call distribution, automated attendants, FreePBX, and asterCRM. With an engaging style and excellent way of presenting information, this book makes a complicated subject very easy to understand.
Table of Contents (15 chapters)
Asterisk 1.6
Credits
About the Authors
About the Reviewer
Preface

Support channels for Asterisk


As an open source project, we would expect Asterisk to have at least some basic community support that we could rely on. Asterisk does have this and it has quite a bit more as well. It has mailing lists, forums, and IRC as well as official support from Digium. We don't always require commercial support. However, if running Asterisk is not our core responsibility or if we have other constraints, then having paid technical support on hand can be a resource we would welcome.

Mailing lists

There are a few mailing lists available for unofficial Asterisk support, by far the most active being provided by Digium itself. They are frequented by Digium staff as well as Asterisk users and are probably the best source of information when it comes to quick opinions or support from the community. They are found at http://lists.digium.com/mailman/listinfo.

The USERS mailing list is the best choice for support issues.

There is also the VOIPSEC mailing list provided by www...