Book Image

Asterisk 1.6

Book Image

Asterisk 1.6

Overview of this book

Asterisk is a powerful and flexible open source framework for building feature-rich telephony systems. As a Private Branch Exchange (PBX) which connects one or more telephones, and usually connects to one or more telephone lines, Asterisk offers very advanced features, including extension-to-extension calls, queues, ring groups, line trunking, call distribution, call detail rerecords, and call recording. This book will show you how to build a telephony system for your home or business using this open source application. 'Asterisk 1.6' takes you step-by-step through the process of installing and configuring Asterisk. It covers everything from establishing your deployment plan to creating a fully functional PBX solution. Through this book you will learn how to connect employees from all over the world as well as streamline your callers through Auto Attendants (IVR) and Ring Groups.This book is all you need to understand and use Asterisk to build the telephony system that meets your need. You will learn how to use the many features that Asterisk provides you with. It presents example configurations for using Asterisk in three different scenarios: for small and home offices, small businesses, and Hosted PBX. Over the course of ten chapters, this book introduces you to topics as diverse as Public Switched Telephony Network (PSTN), Voice over IP Connections (SIP / IAX), DAHDI, libpri, through to advanced call distribution, automated attendants, FreePBX, and asterCRM. With an engaging style and excellent way of presenting information, this book makes a complicated subject very easy to understand.
Table of Contents (15 chapters)
Asterisk 1.6
Credits
About the Authors
About the Reviewer
Preface

Chapter 8. What is asterCRM?

Now that we have covered installing a GUI to easily manage your Asterisk server, it's time to leverage the power of Asterisk with other business applications. A common business tool found in most businesses today is a Customer Relationship Management (CRM) system. Through this application, businesses can keep track of their customers, log activities, and streamline business operations. As most interactions with clients are often performed over the phone, it would be extremely useful to link CRM and Asterisk together.

An excellent open source application that bridges Asterisk and CRM together is asterCRM. asterCRM is an open source software application for call centers based on Asterisk. By connecting with Asterisk through the ami port using TCP protocol, asterCRM can work together with any system based on Asterisk. asterCRM, having adopted the advanced technology "AJAX", allows users to implement all the functions of a call center just by using a browser with...