Now that we have covered installing a GUI to easily manage your Asterisk server, it's time to leverage the power of Asterisk with other business applications. A common business tool found in most businesses today is a Customer Relationship Management (CRM) system. Through this application, businesses can keep track of their customers, log activities, and streamline business operations. As most interactions with clients are often performed over the phone, it would be extremely useful to link CRM and Asterisk together.
An excellent open source application that bridges Asterisk and CRM together is asterCRM. asterCRM is an open source software application for call centers based on Asterisk. By connecting with Asterisk through the ami port using TCP protocol, asterCRM can work together with any system based on Asterisk. asterCRM, having adopted the advanced technology "AJAX", allows users to implement all the functions of a call center just by using a browser with...