Book Image

Asterisk 1.6

Book Image

Asterisk 1.6

Overview of this book

Asterisk is a powerful and flexible open source framework for building feature-rich telephony systems. As a Private Branch Exchange (PBX) which connects one or more telephones, and usually connects to one or more telephone lines, Asterisk offers very advanced features, including extension-to-extension calls, queues, ring groups, line trunking, call distribution, call detail rerecords, and call recording. This book will show you how to build a telephony system for your home or business using this open source application. 'Asterisk 1.6' takes you step-by-step through the process of installing and configuring Asterisk. It covers everything from establishing your deployment plan to creating a fully functional PBX solution. Through this book you will learn how to connect employees from all over the world as well as streamline your callers through Auto Attendants (IVR) and Ring Groups.This book is all you need to understand and use Asterisk to build the telephony system that meets your need. You will learn how to use the many features that Asterisk provides you with. It presents example configurations for using Asterisk in three different scenarios: for small and home offices, small businesses, and Hosted PBX. Over the course of ten chapters, this book introduces you to topics as diverse as Public Switched Telephony Network (PSTN), Voice over IP Connections (SIP / IAX), DAHDI, libpri, through to advanced call distribution, automated attendants, FreePBX, and asterCRM. With an engaging style and excellent way of presenting information, this book makes a complicated subject very easy to understand.
Table of Contents (15 chapters)
Asterisk 1.6
Credits
About the Authors
About the Reviewer
Preface

Choosing the extension length


While creating our phone system, we will need to create a set of extensions. Although Asterisk has no such requirement, all these extensions should probably have the same length to give comfort to our users. We must determine the length that we will use for all of our extensions.

When creating extensions, it is often advantageous to group certain extensions together. For example, all sales extensions could be in 200s, support in 300s, management in 100s, and so on. Or we could go further and say that all first-tier support will be in 3100s, the second-tier support in 3200s, third-tier support in 3300s, and so on.

We should keep in mind that it is easier to add extensions when there is an available number than it is to renumber all extensions in a building, because we have filled up all of our available dial strings. For instance, suppose we chose 1-digit extensions and have the following phone list:

0—Operator

1—Reception desk

2—Break room

3—Conference room...