In Chapter 2, Dynamics CRM Application Structure, we looked at the basic structure of Dynamics CRM, the modules comprising the application, and what each of these modules contains. Now, we'll delve deeper into the application, and look at how we can customize it.
In this chapter, we will look at the following topics:
The Solution Package
Entity Elements
Business versus Custom entities
Extending entities
Record Images
Entity Forms, Quick View, and Quick Create Forms
Entity Views and Charts
Entity Relationships
Messages
Composite Fields
SLA's and the Timer Control
Working with Documents
We'll look at how to work with each of the elements comprising the Sales, Service, and Marketing modules. We will go thought the customization options, and see how we can extend the system to fit new business requirements.