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Book Overview & Buying
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Table Of Contents
Microsoft Dynamics CRM 2016 Customization - Second Edition
By :
Microsoft Dynamics CRM 2016 Customization
By:
Overview of this book
Microsoft Dynamics CRM is a Microsoft solution to satisfy the various needs of customer relationship management and is already equipped to be flexible to meet the needs of businesses. With Microsoft Dynamics CRM 2016, many new features were added for social, marketing, sales, and integration with other tools. These features add many dimensions to customization.
This book will not only showcase how CRM can be customized, but will also be your guide on how the latest advancements in Dynamics CRM 2016 can be used to benefit your business.
You will learn how to enhance the functionality of Microsoft Dynamics CRM 2016 and use it to serve different businesses of various scales. You will see how to get ready to customize CRM and then quickly move on to grasp the CRM app structure, which will help you customize Dynamics CRM better. You will find out how to customize CRM for sales, service, marketing, and social. We’ll also show you how CRM 2016 can be seamlessly embedded into various productivity tools, and how to customize CRM for machine learning and contextual guidance. Finally, we’ll also cover the latest advancements in CRM’s mobile capabilities and its complete offline support so you can better customize it.
Table of Contents (8 chapters)
Preface
Free Chapter
1. Getting Started
2. The Dynamics CRM Application Structure
3. Dynamics CRM Customization
4. Building Better Business Functionality
5. Dynamics CRM – Additional Features
6. Dynamics CRM Administration
Index
