In the previous chapter, we looked at the various solutions integrated into Dynamics CRM. From the Social Pane, to integration with Social Listening and Yammer, as well as the available Insight component by InsideView and the full blown solution provided by them. We have also done a quick overview of the new features added to the platform, including the OneNote integration, the all new Interactive Service Hub, as well as the newly added features brought by the acquisition of the field service solution from FieldOne.
This chapter will look at the following topics:
Administration Concepts
The Settings Area
Business Management
Service Management
Case Settings
Service Terms
Entitlement Templates
Service Scheduling
Templates
Product Catalog
Administration
Security
Data Management
Working with Data
Data Loader Tool
Data Reporting
Monitoring System Jobs
Document Management
Auditing
E-mail Configuration
Configuring Activity Feeds
Process Center
Dynamics Marketplace
Customization Principles...