Summary
In this chapter, we dived into the details of the Salesforce communication domain. We learned what is expected for a CTA to cover and at what level of detail. We went through some practical examples of ways to present a particular solution, and we also understood the importance of standard diagrams and the common types of diagrams you are likely to encounter.
We then tackled a mini-hypothetical scenario, and we included a hypothetical Q&A stage to practice handling objections. We solved the scenario together, handled specific challenges, and asked questions. We also learned about some pitfalls to avoid and how to leave the right professional impression during the CTA review board, as well as in real life.
After that, we explored multiple potential ways to handle a particular requirement. We learned how one path can lead you to a completely different set of potential challenges and how to prepare for them. We also learned how to avoid difficult situations by merely...