Preface

Post COVID-19 pandemic, many businesses have had to change how they work, how they engage their customers, and some have even had to change their products. Many of these businesses also realized that they needed to react and make changes within days as opposed to months or weeks. This has resulted in an unprecedented pace of digital transformation, and success, in many cases, depends on how fast an organization can react to real-time decisions.

This book begins by introducing IBM Cloud Pak for Business Automation, and provides a hands-on approach to implementation and associated methodologies that will have businesses up-and-running and productive in no time. As the book progresses, you will learn how to take business problems and identify the relevant technology and starting point for resolving them. You will learn about how to engage both the business and IT community to better understand the business problems, and then you will learn about practical ways to start implementing your first automation project. You will learn how to build task automation, interactive chatbots, workflow automation, and document processing. You will also learn some of the deployment best practices to support highly available and resilient solutions.

Complete with step-by-step explanations of essential concepts, practical examples, and self-assessment questions, this book will begin by providing context to the business problems and evolution of the technology, including an overview of the latest development in the world of business automation.

With the need for speed and adaptability to changes becoming more critical, IBM Cloud Pak for Business Automation leverages a low code/no code approach to jump start the digital transformation journey to make businesses more agile, more competitive, and more adaptable to changes.

By the end of this book, you should have a firm grasp of the types of business problems that can be solved with IBM automation.