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Book Overview & Buying
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Table Of Contents
Architecting AI Software Systems
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While the technical architecture provides the foundation, the ultimate value of TechSolve’s system is realized through its interactions with users. This section explores typical workflows and interaction patterns that demonstrate how support engineers and other stakeholders engage with the system to address customer needs efficiently.
To illustrate how different stakeholders interact with the system, TechSolve’s architects documented key usage scenarios that capture common workflows.
This primary workflow represents the most common interaction pattern with TechSolve’s knowledge system. When faced with a complex customer issue, support engineers leverage the AI system to rapidly access relevant information across organizational knowledge repositories, enabling faster and more accurate resolutions than previously possible through manual searches.
Primary actor: Support engineer
Secondary actor...
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