Book Image

Microsoft Dynamics Sure Step 2010

Book Image

Microsoft Dynamics Sure Step 2010

Overview of this book

Delivering business solutions is more than just product play. Software is often viewed as the enabler; however, the key to success is how the solution is implemented and how the implementations are managed. With this as the background, Microsoft has developed Microsoft Dynamics Sure Step as the full lifecycle methodology for the Dynamics business solutions portfolio. Microsoft Dynamics Sure Step enables you to maximize your Dynamics investments and increase your efficiency to select, sell, deliver, operate and support your business solution.This book details the use of the Microsoft Dynamics Sure Step methodology to enable the full lifecycle of Microsoft Dynamics Sure Step business solutions engagements. Guidance is provided on the due diligence process for the customer that overlaps the solution selling cycle for the service provider, through to the solution implementation phases, encompassing on-going maintenance and upgrades.This book provides detailed coverage of how to use Microsoft Dynamics Sure Step to successfully deliver Dynamics solutions for your business.The book begins by focusing on the aspects of due diligence and solution selling– whether you are the customer or the service provider, you can learn how you work together to select the right solution to meet the organization’s needs.In the ensuing chapters, you will learn how Microsoft Dynamics Sure Step can help improve the overall quality of your Dynamics business solution, including coverage of proactive and post go-live optimization offerings and a thorough explanation of how to upgrade your Dynamics solutions to the latest release of the products.Finally, the book discusses the essence of Microsoft Dynamics Sure Step projects and how to successfully deliver these business solutions, including project and change management disciplines and processes.Additional key topics such as a guide to adopting Microsoft Dynamics Sure Step are also provided if you are looking to develop a consistent process in your organization.
Table of Contents (20 chapters)
Microsoft Dynamics Sure Step 2010
Credits
Foreword
About the Authors
Acknowledgement
Acknowledgement
About the Reviewers
www.PacktPub.com
Preface
Index

About the Reviewers

Jim Atkinson is a Strategic Account Director with Sales Performance International (SPI). He helps his clients drive measurable and sustainable revenue and earnings growth by improving their overall sales performance. SPI's proven methodologies, training, and enablement programs, technology platforms, and professional services help clients transform their revenue engines to market and sell high-value solutions, enabling them to build a lasting foundation for sustained top-line growth. SPI is the exclusive owner of the Solution Selling® methodology and process.

Prior to SPI, Jim served as a senior-level Business Development Officer in the financial services industry, and as Managing Principal for a global human resources consulting firm. At SPI, he acts as the Subject Matter Expert on targeted territory planning.

Vjekoslav Babić is an independent Microsoft Dynamics NAV consultant, trainer, author, and blogger. He has close to 15 years of experience in IT, of which 8 years of experience is in the field of NAV.

As a Solutions Architect and a Project Manager with a leading Microsoft Dynamics President's Club service provider company, as a Microsoft Dynamics NAV Consultant with Microsoft Services, and as an independent consultant, he has been working on Microsoft Dynamics NAV implementations, ranging from tiny one-man-bands to international mega corporations, delivering services and trainings all over the world.

In 2008, Vjekoslav co-authored the acclaimed book Implementing Microsoft Dynamics NAV 2009, for Packt Publishing. Vjekoslav runs an active blog on NAV implementation, project management, and development best practices at http://navigateintosuccess.com/, acts as a columnist and editorial advisory board member at MSDynamicsWorld.com, and as a columnist in a number of other web or printed periodicals in Croatia and worldwide. Vjekoslav is also a frequent conference speaker at Microsoft and Microsoft Dynamics conferences.

Since spring 2010, Vjekoslav has held the prestigious Microsoft Most Valuable Professional (MVP) award for Microsoft Dynamics NAV.

Alain Krikilion has been working with Dynamics NAV (formerly "Navision Financials", "Navision Attain", "Microsoft Business Solutions Navision") since 1999, mostly solving technical problems in both small local projects and big international projects. He started working with NAV in a rainy Belgium and in June 2002 moved to a sunnier Italy.

Alain is also moderator of the mibuso.com forum where, aside from moderating, he also helps people solve (mostly technical) problems.

Alain Krikilion is a Microsoft Most Valued Professional (MVP) for the Microsoft Dynamics NAV product.

Swen Maes graduated in 1997 with a master in Applied Economics at the University of Antwerp. He started his career as a Project Manager at BT Belgium NV. He then went to work as a Distributor Systems Manager at Estée Lauder and then as a Business Consultant for two years at Stanley Europe. After seven years of experience in the IT sector, after having specialized in Project Management for ERP solutions, Swen decided to become a co-owner of iFacto Business Solutions. He is one of the promoters of Sure Step Methodology within his current organization.

One integrated solution that tunes and manages your business processes smoothly and efficiently—sound like music to your ears? Then iFacto Business Solutions is the partner your SME is looking for.

Over the years, iFacto has built an extensive expertise in software applications for various industries. With years of IT experience and thorough industry knowledge, iFacto Business Solutions offers the solution that meets the unique needs of your organization. iFacto is a young and dynamic company in full expansion. We continuously strive to optimize our services we offer to our customers, and every day we search for new opportunities in the market. Driven and motivated people are the key to be able to realize this ambition. A flat organizational structure, a strong corporate culture, and extensive opportunities in self development and career planning, are the major strengths of iFacto.

Aditya Mohan is the Director of Partner Solutions Management at Microsoft. He is responsible for providing Microsoft partners with business solutions to help monitor, manage, and scale their businesses, and drive productivity. These solutions include the Microsoft Dynamics Sure Step methodology and Microsoft Partner Business Systems. At Microsoft, Aditya has previously been the Business Program Manager driving the launch of Dynamics CRM Online, engaged in partner experience initiatives, and launched multiple other GTM initiatives.

Prior to Microsoft, Aditya worked in the IT industry and as a management consultant with Fortune 1000 companies and Mid-Market industry. He has managed a Software Strategy practice, SAP Small-to-Medium Business practices, and Customer experience initiatives at KPMG, BearingPoint, and Hitachi Consulting.

Outside work, Aditya is active in the high-tech and multi-cultural industry forums; loves to leverage his professional, social, and cultural skills; runs, skis, and attempts to be a role model to his three young girls. Aditya is proficient in the Japanese language, and graduated in Engineering from Arizona State University. He is passionate about providing Microsoft Dynamics customers with a purchase, implementation, and an ongoing experiences that are unparalleled in the business solutions industry; partner-ready solutions are key to achieving this goal!