In past years, one of the banes of using Magento was customizing outgoing e-mails sent to your customers for orders, invoices, site registrations, and so on. It was truly a painful experience.
With Magento today, administrators have it much, much easier. You can quickly and easily create multiple versions of e-mails with different styles and content. Let's go through the process of creating an alternative version of the order confirmation e-mail and assigning it to one of our Stores.
1. Go to System | Transactional E-mails in your Magento backend. Although you'll see an empty list, this screen only shows customized e-mails once they are created.
2. Click on Add New Template.
3. The first step in the process is to select an existing Magento e-mail as a template for your new e-mail. Let's select New Order and click on Load Template.
4. You'll see that Used as Default For shows you where in the system configuration this particular e-mail is assigned. In this case as the New Order...