In previous chapters, we discussed the technology limitations and the lack of use of AI in creating "smart bots." While, on the one hand, many platforms today offer an easy and seamless bot-builder process, on the other hand, that same ease of development has introduced us to a huge number of low-functioning bots, which are no different than a simple web form or, a website's navigation tool.
We have learnt by now that bots are not necessarily cognitive and don't always involve AI in their processing, however, it is clear that this is where technology is heading. The possibility of learning from a user's behaviors and needs, and then reacting to and reimplementing those findings for other use cases is a crucial step in the evolution of bots. This is already being done today, to a certain extent, in some of the bots that we have explored in this book, however, as we have noticed, those processes are very siloed and vertical...