Book Image

Voicebot and Chatbot Design

By : Rachel Batish
Book Image

Voicebot and Chatbot Design

By: Rachel Batish

Overview of this book

We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world? In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger. You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis. For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector. Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots!
Table of Contents (16 chapters)
Voicebot and Chatbot Design
Contributors
Preface
Other Book You May Enjoy
Index

Contributors

About the author

Rachel Batish is the co-founder and CRO of Conversation.one, the build-once-deploy-everywhere platform for conversational apps, which leverages machine learning to maximize the interaction between people and devices. Rachel is responsible for the company's sales and marketing strategies, and is actively involved in the product's roadmap and in the growing voice community.

Prior to founding Conversation.one, Rachel founded Zuznow, an AI platform for building mobile apps, and led the company from $0 to $1 M in revenue.

Rachel has a BA in political science and an MA in international relations.

About the reviewers

Jana Bergant is a developer with 19 years, experience in full-stack web development. She has a track record of delivering web solutions. Over the last two years, her focus has shifted to online teaching and consulting. Her Udemy account alone has over 12,000 students. Some recommendations from her students include:

 

"The course takes you immediately into building a chatbot using Dialogflow's functionalities. Then goes more in depth by integrating everything with a Node.js backend, which is what's really needed in real-case professional scenarios. Jana is knowledgeable but also fun and with a great energy, so following the course is easy and never boring. Strongly suggested if you want to start learning chatbot creation."

 
 --AS
 

"I've learned more in a half a day than I did in a week reading through Google's documentation. Well worth the money."

 
 --Jonnie
 

"Thank you for this great course. I now have my own portfolio ready in less than a week. The instructor is amazing. Looking forward to more courses from Jana."

 
 --ST

She offers teaching and consulting to local companies and start-ups on every stage of chatbot development. Her chatbot course and Google Assistant actions development course have 12,000 students. Her plan is to publish more courses in the same field and to support her students in every aspect of chatbot development.

Sachin Bhatnagar began dabbling in computer programming and graphics at the age of 14 on a Sinclair Spectrum home computer using the BASIC language. During the early 2000s, Sachin was instrumental in crafting CRM solutions for a prominent internet service provider in India, as well as designing web-based solutions for corporations.

In 2001, Sachin ventured into computer graphics and visual effects training and production. In 2014, Sachin went back to his first love – coding, and launched a series of online training programs on the subject, and still continues to do so. His online course on chatbots is highly rated and he also consults professionally on the subject, as well as on cloud computing solutions.

From developing world class curriculum to imparting training to over five thousand students in the classroom and over twelve thousand online, Sachin has been instrumental in fueling innovation, creating brand identities, and crafting world class technology solutions for companies and individuals alike.

Packt is Searching for Authors Like You

If you're interested in becoming an author for Packt, please visit authors.packtpub.com and apply today. We have worked with thousands of developers and tech professionals, just like you, to help them share their insight with the global tech community. You can make a general application, apply for a specific hot topic that we are recruiting an author for, or submit your own idea.