Index
A
- actions
- about / Google Home
- developing / Developing skills and actions
- developing, for Google Home / Developing actions for Google Home
- AI-based emotional intelligence
- versus emotional intelligence / Emotional intelligence versus AI-based emotional intelligence
- positive responses / Emotional intelligence versus AI-based emotional intelligence, Positive responses
- negative responses / Emotional intelligence versus AI-based emotional intelligence, Negative responses
- trolling / Emotional intelligence versus AI-based emotional intelligence, Trolling
- false-positive responses / False-positive responses
- AI-hard (or AI-complete) problem
- about / NLU is an AI-hard problem
- reference / NLU is an AI-hard problem
- Alexa
- about / Who or what is Alexa?
- Amazon Alexa
- skills, developing / Developing skills on Amazon Alexa
- Amazon Developer Portal
- reference / Developing skills on Amazon Alexa
- Amazon Echo
- about / Amazon Echo
- reference / Amazon Echo
- artificial intelligence (AI) / Contextual conversations or contextual design?
B
- bot
- versus web or human interaction / How can a bot be better than a web search or human interaction?
- as intelligent assistant / The bot as an intelligent assistant
- bot's personality
- building / Building your bot's personality
- gender / Gender
- look and feel / Look and feel
- voice / Voice and style
- style / Voice and style
- small talk / Small talk = big success
- reference / Methodologies for building your bot's personas
- Botsify
- reference / Other tools to develop FB Messenger bots
- business logic/dynamic data
- implementing / Business logic/dynamic data
C
- chatbots
- about / Chats and chatbots
- Chatfuel
- reference / Other tools to develop FB Messenger bots
- command line
- versus search engine / Think like a search engine, not a command line
- computers
- personification / Personification of computers
- context / Contextual conversations or contextual design?
- contextual / Contextual conversations or contextual design?
- contextual conversation
- about / Context
- state machine / State machine
- event-driven contextual approach / Event-driven contextual approach
- versus contextual design / Contextual conversations or contextual design?
- building / Building contextual conversations: humans versus bots
- scenarios / Building contextual conversations: humans versus bots
- conversational structure / Conversational structure
- contextual conversations
- humans, versus bots / Building contextual conversations: humans versus bots
- conversation
- Conversation.one
- reference / Other tools to develop FB Messenger bots
- conversational application, tips
- for successful experience / Find the direct path to initial success
- search engine, using / Think like a search engine, not a command line
- personalities, building / Give your bot a "personality," but don't pretend it's a human
- chatbots, with matching personalities / Chatbot examples
- voicebot, with matching personalities / Voicebot examples
- omni-channel solution, building / Build an omni-channel solution – find your tool
- updating, with trends / Stay up-to-date with the trends
- conversational application design, checklist
- stakeholders, defining / Defining the stakeholders
- goals, defining / Defining the goals
- devices, selecting / Where and how – choosing devices
- persona, building / Our conversational application's persona
- functionality, defining / Functionality and use cases
- use cases / Functionality and use cases
- development / Development and testing
- testing / Development and testing
- deployment / Deployment, maintenance, and analytics
- maintenance / Deployment, maintenance, and analytics
- analytics / Deployment, maintenance, and analytics
- conversational applications
- best practices / How to build great conversational applications
- technical and non-technical expertise / Development: technical and non-technical expertise
- conversational solutions
- conversational UI
- about / What is conversational UI?
- evolution / The evolution of conversational UI, Conversational UI
- textual interface / Textual interface
- graphical user interface (GUI) / Graphical user interface (GUI)
- voice-enabled conversational UI / Voice-enabled conversational UI
- need for / Why are we building a conversational UI?
- for chats and chatbots / Chats and chatbots
- for voicebots / Voicebots, IVAs, and voice-enabled interaction
- for voice-enabled interaction / Voicebots, IVAs, and voice-enabled interaction
- for IVAs / Voicebots, IVAs, and voice-enabled interaction
- mistakes, avoiding / What your bot shouldn't be
- use cases, defining / Define your use cases – not too little and not too much
- expanding, for future / Don't just build and forget
- conversational UI, challenges
- about / Challenges and gaps in conversational UI
- AI-hard (or AI-complete) problem, with NLU / NLU is an AI-hard problem
- accuracy level / Accuracy level
- transition from GUI / From GUI to CUI and VUI
- chatbots / Chatbots
- voicebots / Voicebots
- non-implicit contextual conversation / Non-implicit contextual conversation
- security / Security and privacy
- privacy / Security and privacy
- conversational UI, stack
- about / The stack of conversational UI
- voice recognition technology / Voice recognition technology
- NLU / NLU
- dictionaries/samples / Dictionaries/samples
- contextual conversation / Context
- business logic/dynamic data / Business logic/dynamic data
- conversational user experience (CUX) / From GUI to CUI and VUI
- conversational voice interaction
- about / Voice-enabled conversational UI
- cross-vertical learning
- leveraging / Can a banking bot become a travel bot?
D
- deep learning (DL) / Contextual conversations or contextual design?
- Dialogflow
- dictionaries/samples
- building / Dictionaries/samples
E
- eBay
- use cases / eBay, What went well and what didn't?
- Echo Dot
- about / Echo Dot
- Echo Show
- about / Echo Show
- eCommerce bots
- use cases / E-Commerce
- recommendations / E-Commerce
- eBay / eBay
- emotional intelligence
- versus AI-based emotional intelligence / Emotional intelligence versus AI-based emotional intelligence
- emotional awareness / Emotional intelligence versus AI-based emotional intelligence
- emotional harness / Emotional intelligence versus AI-based emotional intelligence
- emotion management / Emotional intelligence versus AI-based emotional intelligence
- reference / Emotional intelligence versus AI-based emotional intelligence
- event-driven contextual approach
- about / Event-driven contextual approach
F
- Facebook Messenger chatbot
- building blocks / The FB Messenger stack
- building, with Wit.ai / Building a FB Messenger bot using Wit.ai, Tutorial
- challenges / Challenges and consequences of the FB Messenger bot
- consequences / Challenges and consequences of the FB Messenger bot
- other development tools / Other tools to develop FB Messenger bots
- financial institution chatbots
- about / Financial institution chatbots
- Bank of America / Bank of America
- Wells Fargo / Wells Fargo, Wells Fargo
- UI, best practices / Wells Fargo
- UX, best practices / Wells Fargo
- Capital One / Capital One
- financial institutions
- use cases / Financial institutions – use cases, implementation, and examples
- implementation / Financial institutions – use cases, implementation, and examples
- examples / Financial institutions – use cases, implementation, and examples
- conversational technologies, implementation / Why?, Where?, What?
- financial institution voice-enabled conversational bots
- about / Financial institution voice-enabled conversational bots
- Capital One / Capital One
- GEICO / GEICO
- FlowXO
- reference / Other tools to develop FB Messenger bots
G
- Google Actions
- reference / Developing actions for Google Home
- Google Home
- about / Google Home
- Mini / Google Home Mini
- Max / Google Home Max
- actions, developing / Developing actions for Google Home
- graphical user interface (GUI)
- about / Graphical user interface (GUI)
H
- HomePod
- human-human interaction
- versus, human-web and human-bot interactions / Building contextual conversations: humans versus bots
I
- in context / Contextual conversations or contextual design?
- intent
- about / Utterances, Intent
- interactive voice response (IVR) systems
- about / Find the direct path to initial success
- reference / Find the direct path to initial success
- IVAs
K
- KAYAK
- about / KAYAK
- use cases / What went well and what didn't?, Hotel search, Flight search
- on Amazon Alexa / KAYAK on Alexa
L
- Lambda function
- about / Developing skills on Amazon Alexa
- reference / Developing skills on Amazon Alexa
M
- machine learning (ML) / Contextual conversations or contextual design?
- mega bot
- versus vertical-specific conversational UIs / Vertical-specific or a mega bot?
- minimum viable product (MVP)
- multiple personas
- building / Building multiple personas
- methodologies, for building / Methodologies for building your bot's personas
N
- natural language understanding (NLU)
- NLU
- about / NLU
O
- out of context / Contextual conversations or contextual design?
P
- personas
- building / Building personas
- built by voice designers/creative writers / Who can build it?
- job description, building / What's your bot's job description?
- clients, identifying / Who are your bot's clients?
- personification
- about / Personification of computers
- of computers / Personification of computers
- reference / Personification of computers
R
- robo-advisors
- about / The case of robo-advisors and how they impact the bot industry
- impacting, on bot industry / The case of robo-advisors and how they impact the bot industry
S
- search engine
- versus command line / Think like a search engine, not a command line
- skills
- developing / Developing skills and actions
- developing, on Amazon Alexa / Developing skills on Amazon Alexa
- slots/entities / Slots/entities
- Software Development Life Cycles (SDLC) / Development and testing
- speech-to-text
- about / Voice recognition technology
- speech recognition
- about / Voice recognition technology
- state machine
- about / State machine
T
- text
- about / Text and toning
- textual interface
- about / Textual interface
- toning
- about / Text and toning
- travel and eCommerce industries, challenges
- about / Travel and E-Commerce challenges
- competence / Can you compete with something that is already successful?
- data presentation, managing / How do chatbots and voicebots manage data presentation?
- data discovery model, defining / Defining a new data discovery model
- travel bots
- use cases / Use cases and recommendations
- recommendations / Use cases and recommendations
- about / Travel
- KAYAK / KAYAK
U
- user experience (UX) / Accuracy level
- utterance / Utterances
V
- vertical-specific conversational UIs
- versus mega bot / Vertical-specific or a mega bot?
- voice-enabled conversational UI
- about / Voice-enabled conversational UI
- voice-enabled interaction
- voice applications
- skills, developing / Developing skills and actions
- actions, developing / Developing skills and actions
- voice recognition / Voice recognition
- utterance, planning / Utterances
- natural language understanding (NLU) / Natural language understanding (NLU)
- intent, determining / Intent
- fulfilment / Fulfilment
- response / Response
- slots/entities / Slots/entities
- voicebots
- voice recognition
- about / Voice recognition technology
- Voice Response Systems (IVR) / Voicebots, IVAs, and voice-enabled interaction
- Voice User Interfaces (VUI) / Development and testing
W
- Wit.ai
- Facebook Messenger chatbot, building / Building a FB Messenger bot using Wit.ai, Tutorial