An incident is an event or a set of correlated events that represent an observed issue that requires resolution through manual or automated immediate action or root-cause problem resolution.
Examples of events are as follows:
If the database is up or down
Monitoring host resources via various metric alert conditions, such as CPU load, Memory, and Disk space usage.
Incident and Problem Management are key features available in OEM12c on an iPhone. For the discovered database, the incidents are visible as they occur, and the administrator can reassign the incident and change the priority of incidents. Users or other administrators can then acknowledge the incidents. The following steps explain how to use Incident Management features on an iPhone.
Access the OEM12c application from the device and then enter your user ID and password. Once you are logged into the OEM12c application, follow the steps given for Incident management.